Nov

11

2020

(DIRECTOR REFORM COORDINATION AND SERVICE IMPROVEMENT)

(DIRECTOR REFORMS, SERVICOM AND ANTI-CORRUPTION)

Name :                                Charlotte Nwaforo IBEKWE 

Date of Birth:                      28th December, 1964

Gender:                              Female

State of Origin:                   Imo

Local Government Area:            Owerri North

Date of First Appointment:        7th May, 1990

Date of Confirmation of Appointment:    7th May, 1992

Date of Present Appointment:        1st January, 2017
                
Present   MDA:                Federal Ministry of Works 

 Designation:                Director (Reform Coordination & Service Improvement)

Section B (Educational Qualification with Dates) starting from the highest Qualification

S/N    School Attended    Qualification Obtained    Year of Qualification
1.    University of Calabar    Post Graduate Diploma in Public Administration     1989

2.    University of Calabar    Bachelor of Arts (Honours) Philosophy    1986
3.    Girls High School, Aba    General Certificate in Education    1981
4.    Ogbor-Hill Primary School, Aba    FSLC    1976

Sep

26

2018

ORGANOGRAM OF THE DEPARTMENT OF REFORMS, SERVICOM AND ANTI-CORRUPTION

ORGANOGRAM

The functions of the Department were clearly stated vide Circular No: HCSF/CMO/EM/234/17 and OHCSF/SPSO/11299/T1/45 dated 11th March, 2014 and 28th August, 2020 respectively as under listed: 
a.    Manage the Department to serve as a focal point SERVICOM principles by Departments and for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by Bureau for Public Service Reform (BPSR), OHCSF and other central agencies of Government;
b.    Work with leadership of the Ministry to identify processes, systems and service gaps and with BPSR and OHCSF to develop intervention to eliminate such gaps;
c.    Coordinate, drive, monitor and report on the Reform agenda for the Ministry; 
d.     Manage and drive SERVICOM aims and initiative within the Ministry; 
e.    Trouble shoot service failures and develop proposals to address them;
f.    Research and identify good practices that can be adopted/adapted to improve service delivery in the Ministry;
g.    Liaise with the Ministry’s Departments and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives; 
h.    Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the Ministry;
i.    Develop and deploy change management tools and practices to institute sustainable improvements in the Ministry;
j.     Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with service and policies and standards; 
k.    Initiating, planning and implementing all innovative aimed at building a strong culture of innovation in public service;
l.    Identifying and reaching out to the development partners for necessary supports aimed at developing and implementing innovations program;
m.    Relates with management for the development and full implementation of identified innovation solutions;
n.     Head-hunting for innovative top fliers for proper engagement in the service;
o.     Undertaking sensitization campaigns necessary for assimilating innovation in the service;
p.     Tracking trends competitions in innovation with a view to adopting same for        implementation in the service;
q.    Documenting, monitoring and evaluating all identified innovative ideas;
r.    Ensuring full usage and commercialization of all adopted innovative initiatives in the MDAs; and
s.    Rendering periodic reports on innovative identified ideas to Management.